Today, let us continue to talk about how you can improve your listening skills, thus making you a powerful communicator.
Ask a question and then keep your mouth shut. This sound so simple, but in practice, it is one of the hardest thing about being a good listener. You will feel the desire to butt into the conversations at many points, but don't. However, if there are parts of the messages, that you don't understand, ask for clarification. Think of yourself as an interviewer.
Here are some of the tips for asking effective questions, being with the cardinal rules.
Ask open ended questions. Questions that cannot be answered with a simple "Yes or No". Such as How can we do this or What do you think? Your objective is to get the other party talk as much as possible.
You might think "Why" is a good question to ask.It certainly open ended, and probes for reason and motivation. But why can be intimating. It put people on the defensive. So don't ask why, ask "How come"
Very often, a lot of useful information can be gleaned from imaginary scenarios. Ask what if. Start with plausible scenarios, then as you get better at questioning, try slightly more incredible ones. If you are skillful enough, seeming preposterous scenarios can elicit the most truthful response, or give you a deeper insight into the person's psyche.
Make the other person feel comfortable by demonstrating that you care about their feeling and understand where they are coming from. Offer alternative, which way do you prefer?, How do you feel about this..and so on. Repeat what they say. This is a great technique to prevent misunderstanding and convince to the person that you are really listening.
Listening sounds like a simple thing, but it takes a lot of work and effort to do it very well. Effective listening and negotiation involves suppressing your reflexes and response and creating an environment which allow another person to express himself without having feeling threatened.
Try out these listening tips. You'll begin to realize how important listening is in effective communication.